AWS and Azure Cloud Operations and Support
Maintaining 99.99% availability, proactive CloudWatch & Azure Monitor telemetry, least-privilege IAM security, and automated backup governance.
Day-to-Day Multi-Cloud Engineering Discipline
As an AWS and Azure Cloud Support Engineer, my focus is maintaining 99.99% operational reliability, responding rapidly to mission-critical alerts, and ensuring compliance across identity, logs, and snapshot retention.
Whether diagnosing an EC2 instance status check failure, investigating suspicious API calls in AWS CloudTrail, or tuning Azure Monitor alerts to reduce telemetry noise, I follow structured ITIL incident and change workflows.
Key Operational Capabilities
Four pillars that define resilient multi-cloud support and operational excellence.
Monitoring with CloudWatch & Azure Monitor
Real-time health monitoring of compute, storage, and networking layers. Configuring custom CloudWatch Alarms for CPU spikes, disk queue depth, and memory exhaustion. Building Azure Monitor metric alert rules with automated webhook routing.
- AWS CloudWatch Logs Insights queries for diagnostic triage
- Azure Log Analytics workspaces and KQL queries
IAM Access Roles & Security Compliance
Enforcing the principle of least privilege across AWS IAM and Azure Entra ID (Azure AD). Crafting fine-grained IAM policies, managing instance assume-role profiles, conducting regular audits of unused credentials, and rotating API keys.
- AWS IAM Permission Boundaries & Role delegation
- Azure RBAC Role Assignments & privileged access control
Backups, Retention & Disaster Recovery
Architecting and verifying automated backup policies across Amazon EBS, RDS snapshots, and Azure Recovery Services Vaults. Validating backup restorable state through sandbox spins to verify recovery time (RTO) and recovery point (RPO) targets.
- Automated S3 lifecycle rules to Glacier Deep Archive
- Azure Managed Disk periodic snapshot schedules
CloudTrail, Audit Trails & Compliance
Recording and protecting every API call and administrative event using AWS CloudTrail and Azure Activity Logs. Maintaining immutable log archives in dedicated security accounts with multi-factor authentication (MFA) delete protections for SOC 2 and ISO audits.
- Multi-region CloudTrail trails delivering to encrypted S3
- Exporting change verification evidence for ServiceNow CAB
Seeking an AWS & Azure Operations Specialist?
Pranusha brings hands-on infrastructure monitoring, IAM security hygiene, and incident management experience.